Senior Site Reliability Automation Engineer

Hybrid: This is a hybrid role based in Denver, CO with the expectation to be in office at least three days a week for collaboration and connection. Why this role matters As a Senior Site Reliability Engineer, you'll be the driving force behind the reliability, availability, and operational maturity of Litera's production platform — directly impacting how millions of legal professionals experience our products every day. You'll partner with Engineering, Infrastructure, Cloud Operations, and Customer Support to eliminate manual toil, accelerate incident resolution, and build the automation and observability that keep Litera's services running at scale. This is a high-impact, engineering-driven role where your ability to build intelligent tooling, diagnose complex production issues, and leverage AI to improve operational workflows will shape how Litera scales its platform. If you're energized by solving hard reliability problems and building the systems that make everything else work, this is your opportunity. What you'll deliver

• Design and implement automation solutions that eliminate manual operational effort across production environments — from diagnostics and remediation to monitoring, deployment, and service management.
• Investigate and resolve complex production incidents across applications, infrastructure, and cloud services, driving root cause analysis and long-term corrective actions that improve system stability.
• Build and enhance observability across the platform — designing monitoring, alerting, dashboards, and telemetry solutions that give teams real-time insight into system health and performance.
• Leverage AI-enabled tools and emerging technologies to build intelligent troubleshooting, diagnostics, and workflow automation that raise the bar on engineering efficiency.
• Support cloud-native architectures across AWS and Azure, integrating reliability tooling into CI/CD pipelines and operational workflows to improve deployment confidence and scalability.
• Deliver automated operational reporting and engineering metrics that drive data-informed decisions and create visibility into service health, reliability trends, and platform improvements.