Remote Customer Success Manager - Ecommerce Data Platform
salesatstartupsBrooklyn (NY)
Remote Customer Success Manager - Ecommerce Data Platform
Posted today
salesatstartupsBrooklyn (NY)
SENIORITY
Mid
About the role
Polar is hiring a Customer Success professional to own 50-70 ecommerce-focused accounts, guiding onboarding, adoption, renewal, and expansion. You will run quarterly business reviews that redefine data value and collaborate with Sales to close expansion opportunities.
You will turn customer feedback into product insights, challenging customers when needed, while ensuring merchants achieve full product fluency and long-term retention.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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