Customer Service Representative - Mesa Gateway Airport

Customer Service Representative - Mesa Gateway AirportCustomer service representative for Mesa Gateway Airport parking facility located at 7255 East Ray Road Mesa, AZ 85212. Starting salary is $16.50. Currently, two positions are available. The first position is from 4am - 2pm. The second position is from 2pm - midnight. Weekends and holidays availability is needed. At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Customer Service Representative (CSR) is responsible for delivering exceptional service to parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.Key ResponsibilitiesServe as the primary point of contact for parking customers, including prospective, existing, and internal stakeholdersHandle inbound calls, emails, and written correspondence in alignment with service level and quality standardsResolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracySupport customer retention by delivering consistent, high-quality service experiencesAssist customers with account setup, maintenance, and web-based platform navigationProcess customer transactions, including new account sign-ups, updates, and cancellationsAccurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notesEnsure all customer interactions and transactions are properly documented in CRM systemsProvide branch, lot, and account maintenance supportManage high-volume workloads while maintaining accuracy, efficiency, and professionalismComplete after-call work and required documentation promptlyMonitor and respond within established service level agreements (SLAs)Maintain data integrity through accurate data entry and system updatesCommunicate and enforce company policies, procedures, and parking regulationsStay current with changes to workflows, policies, and product offeringsUtilize available resources such as internal knowledge bases, policies, and training materialsAssist team members with troubleshooting and issue resolutionCoordinate operational tasks such as work orders, meter outage reporting, and documentation uploadsSupport supply order preparation and submission for parking locationsMaintain deliverable calendars to ensure deadlines are met across departmentsSkills, Knowledge and ExpertiseStrong communication skills (verbal and written) with excellent phone etiquetteDemonstrated ability to manage multiple priorities in a structured, fast-paced environmentHigh attention to detail with strong data entry accuracyCritical thinking and problem-solving skills with sound judgmentAbility to handle customer concerns professionally and effectively resolve conflictsProficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)Self-motivated, adaptable, and team-oriented with a strong work ethicRequirements:High School Diploma or GED equivalentMinimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferredMust be at least 18 years of ageMust successfully pass a background check, in accordance with company policy and applicable lawsMust be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E?Verify program to confirm employment eligibility.Physical Demands:Ability to remain seated for extended periods while working at a computer workstationFrequent use of a computer, keyboard, and telephone for data entry and customer communicationAbility to read, analyze, and interpret information on a computer screenOccasional lifting of office supplies or materials up to 1015 poundsFrequent talking and listening to interact with customers via phone and virtual channelsAbility to maintain focus and productivity in a fast-paced, high-volume work environmentWorking Conditions:Fast-paced, high-volume contact center environmentPerformance-driven with call monitoring and quality assurance standardsOther Duties:Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.BenefitsJoin our team and enjoy an outstanding benefits package, including:(Full Time Only)Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.(Part Time)401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Union:If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).About Reimagined ParkingThe Reimagined Parking family of nationally recognized operating companiesImpark, Lanier Parking, Republic Parking, AmeriPark, and Park Oneis a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp