Customer Service Agent

Customer Service AgentSuperior Group of Companies ,formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.The Office Gurus is a global provider of custom call and contact center support. As a true strategic partner, The Office Gurus implements customized solutions for its customers in order to accelerate their growth and improve their customers' service experiences.Status: Non-ExemptObjective: As a Customer Service or Sales Representative you are the main point of contact for our valued customers. You will be a liaison between our company and its current and potential customers.Responsibilities:Manage large amounts of inbound/outbound phone calls in a timely mannerDeliver prepared sales scripts to persuade potential customers to purchase a product or serviceIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesMeet personal qualitative and quantitative targetsStay updated with the knowledge of each service, product and promotionOther Duties/responsibilities as assignedKey Competencies:Excellent critical thinking skillsExcellent communication, accuracy and professional telephone skillsAbility to remain calm under pressure and handle the customer's requests and questions in the face of adversityAbility to work scheduled hours without excessive absenteeism Self-motivated with an excellent work ethic and ability to work in a fast paced team environmentProven track record of sound judgment, a sense of urgency, and decision making abilityAbility to adhere to client sales strategy and quality guidelinesAbility to work well in a team environmentRequired Education/Skills/Experience:High School Diploma or GED requiredPC proficiencyAbility to manipulate a Zoiper softphone systemAbility to navigate client-based software systemsMust reside in Florida**Along with a generous Compensation Package, the company offers Bonus Eligibility and an excellent Benefits Package, including Medical, Dental and Vision, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, and a Flexible Spending Account.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.