Sales & Customer Service Associate
massage envyLos Angeles (CA)
About the role
Be Supported as You Pursue Your Career in Wellness At Massage Envy Granada Hills, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey. Competitive base pay of $18.42-18.42/hourly plus tips, bonuses, and commissions Sign on BONUS for full-time employees Employer-paid healthcare including medical, dental and vision plans for full-time employees Matching 401(k) for full-time employees Paid time off for full-time employees Employee referral bonus program Employee Assistance Program A flexible schedule for a better work/life balance In-depth product and service training A free massage, skincare or stretch service each month Discounts on products Qualified Candidates: Have previous retail or sales experience (preferred) Are critical thinkers with excellent math and computer skills and the ability to multitask Have great people skills and can establish positive relationships with guests Are supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
- Culture & Support:
- Award programs (like Sales Associate of the Year)
- Trained leadership that is invested in YOUR success
- A caring, supportive community of other professionals that uplift each other and share knowledge
- Job Type & Schedule:
- Full-Time and Part-Time Positions Available
Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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