Member Retention Counselor

Posted today

virtual vocationsDenver (CO)

Customer Service RepresentativesCivic and Social Organizations

SENIORITY

Junior

About the role

Generating outbound retention calls and servicing inbound inquiries, the full-time Member Retention Counselor will focus on growing Club membership totals while providing exceptional customer support in a fully remote environment. Key responsibilities Conduct outbound calls to potential and lapsed members, emphasizing the value of AAA membership and generating mailings as needed Handle incoming calls from prospective and current members, explaining membership benefits and processing sales and change requests Support Branch Offices and other departments by providing clarification on membership policies and assisting with employee training as needed Required qualifications Proven experience in customer service or sales roles Familiarity with data processing technology and customer relationship management systems Ability to work flexible hours, including alternating Saturdays Strong understanding of membership policies and procedures Commitment to delivering exceptional service standards consistently

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.