Helpdesk Operator
troy universityDothan (AL)
About the role
Helpdesk OperatorThe Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications:
High school diploma or equivalentBasic computer knowledgeCustomer service skillsPreferred Qualifications: 1. Experience working as a helpdesk operatorWill this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? - NoWork Hours - Monday through Friday, 8:00-7:00 Saturday, 10:00-2:00 Sunday, 1:00-5:00 One weekend per monthList any hazardous conditions or physical demands required by this position - NADoes this position have supervisory responsibility? - No
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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