Roadside Call Center Supervisor - New Calls & Follow-Ups

Posted 3 days ago

cox enterprisesSalt Lake City (UT)

First-Line Supervisors of Transportation Workers, All Other Other Support Activities for Road Transportation

SENIORITY

Mid

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About the role

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a team in a fast-paced roadside assistance environment. You will oversee daily operations, scheduling, coaching, and performance management to ensure timely dispatches and high service quality. You will develop staff through coaching, handle escalations, monitor metrics, and collaborate across teams to improve customer experience. This role requires strong communication, problem-solving, and a passion for continuous improvement.

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