Customer Relations Billing Specialist

Company DescriptionBased in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers' people, business, and time. AWP is America's Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.Job DescriptionAs the Customer Relations Billing Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Billing Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.RESPONSIBILITIESInvoice assigned customers timely and accuratelyResolve customer inquiries and discrepancies timelyDocument resolutions and maintain billing records consistentlyVerify invoice procedures and validate customer contractsEstablish and maintain effective and cooperative working relationships with customersCollaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properlyEscalate complex issues to supervisors using standardized templatesCommunicate with internal and/or external customersParticipate in governance calls and daily huddles as requiredAct as a resource for other functions within AWPProvide training and support as requestedPerform other duties and/or special projects as assignedQualificationsHigh school diploma or GED required3-5 years AR/Billing experience preferredPay application, lien waiver, and contract management experience preferredStrong customer service skillsBasic knowledge of accounting principles and terminology; strong math skillsExcellent verbal and written communicationProblem-solving skillsCritical thinking skillsDemonstrate high degree of accuracy and attention to detailExcellent organizational skillsOutgoing & assertive personality - not afraid to approach individualsProficiency with Microsoft Office Suite Products (Excel, Word)Microsoft Dynamics 365 experience preferredWest - Prelude, American ContractorNorth & South - Salesforce, Great PlainsMountain - Microsoft Dynamics 365Central - TCR, SageAdditional InformationBenefits-eligible 1st of the month following hireAll traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical IllnessCompany paid 50k in basic life insuranceCompany paid LTDHealth Savings and Flex Spending Accounts Available401(k)Paid Time Off & Paid HolidaysAWP named one of America's Greatest Workplaces 2023 and 2025 for DiversityAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.