Production Support

Posted yesterday

synechron incusa companyNew York (NY)

Helpers--Production Workers Software Publishers

SENIORITY

Senior

SALARY

$135,000 - $155,000 per year

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About the role

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry‐leading digital solutions. Synechron's progressive technologies and optimization strategies span end‐to‐end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‐first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. Our challenge We are looking for a proactive and detail‐oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents. The ideal candidate will bring strong technical troubleshooting skills, hands‐on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.

Additional Information: The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York, NY is $135k - $155k/year & benefits (see below).

The Role: Responsibilities Provide front‐line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces Own incident triage, impact assessment, root cause analysis, and follow‐up remediation Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes Support production releases, emergency changes, and maintenance activities with pre‐ and post‐deployment checks Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Requirements:

Strong hands‐on experience supporting Murex MX.3 in a production environment
Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
Experience with market data components such as MDCS, RTBS, MDRS, and MDITStrong Murex log analysis, performance troubleshooting, and Unix/Linux‐based support skills
Scripting experience in Python and/or Unix shell
Good understanding of Murex orchestration, services, process flows, and EOD job troubleshootingSQL knowledge across Sybase, SQL Server, or Oracle
Understanding of Equity Derivatives products and GreeksStrong communication, analytical, and stakeholder management skills
Overall 10+ years of IT experience.5+ years of Front Office Trading Technology support experience 3+ years of Murex MX.3 support experience preferred
Ability to work effectively in a high‐pressure production support environment
Automation mindset and continuous improvement focus
Preferred, but not required
Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRSFamiliarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-MExperience with Incident, Problem, and Change Management tools such as Service
NowWe offer
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 22 countries and the possibility to work abroad.10 days of paid annual leave (plus sick leave and national holidays).Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long‐/short‐term disability (plans vary by region).Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On‐demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups.
Cutting edge projects at the world's leading tier‐one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun‐loving, and global work culture.
SYNECHRON'S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.
Our Diversity, Equity, and Inclusion (DEI) initiative "Same Difference" is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.
We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.
We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.
We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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