Key Account Executive

Key Accounts Executive We have an immediate career opportunity for a qualified Key Accounts Executive. Key Responsibilities Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs Prepare detailed reports, as required, for customers Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services Review customer inquiries, problems, requests, and suggestions to determine the appropriate solutions and/or responses Perform first level root cause analysis Arrange for expedited service recovery for shipments, when necessary Partner with DHL Sales representatives to develop solutions that address the complex business issues of their customers Participate in presentations to customers and Senior DHL Management Take rollover inbound calls as needed Skills & Qualifications High School Diploma or Equivalent 4 years of experience in a team-based customer service environment and sales experience Exceptional customer-focused oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer base and DHL sales reps Proficiency with Microsoft Outlook, Excel, database and web-based applications Good time management and prioritization skills Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness Preferred experience with SPARK Backline functions Employee Benefits & Incentives Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, and well-being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr