Remote VP Sales & Customer Growth

VP Sales & Customer Growth (Player-Coach Operator)Location: United States (Remote / Hybrid)Role OverviewYou will operate within a global GTM and partner framework in a matrix organization, working closely with Solutions, Customer Success Managers (CSMs), Product Management, and Engineering to drive both net new customer revenue and Net Revenue Retention (NRR) through disciplined expansion.This is a hands-on, player-coach role. You are expected to personally close strategic deals, lead and develop a high-performing team, and continuously evolve the revenue engine. The role requires significant travel and regular face-to-face engagement with customers and prospects to build trust, accelerate deals, and deepen relationships.What You Will OwnRevenue & PipelineOwn and deliver against US revenue targets  Build and maintain a high-quality, predictable pipeline  Personally close key strategic and complex deals  Ensure strong pipeline hygiene, coverage, and conversion  Run disciplined and accurate forecasting  Hands-On Selling (Player First)Actively lead and close high-value opportunities  Drive deal strategy, positioning, and negotiation  Engage directly with senior stakeholders and executive buyers  Spend significant time in market with customers and prospects  Set the standard for deal execution and commercial rigor  Customer Growth & NRR (With CSM Partnership)Work closely with assigned Customer Success Managers (CSMs) on account ownership and expansion  Jointly drive renewals, upsell, and cross-sell opportunities  Build and execute structured account growth plans  Increase Net Revenue Retention (NRR) through disciplined expansion  Participate in strategic account reviews and customer engagements  Step in on key accounts to unlock growth opportunities  Maintain regular face-to-face engagement with key customers  Customer, Product & Delivery AlignmentPartner closely with Customer Experience, Solutions, Product Management, and Engineering  Ensure seamless transition from sale → delivery → expansion  Engage Solutions early in deal cycles to improve win rates and ensure implementation success  Maintain alignment between customer expectations, solution design, and delivery outcomes  Collaborate with Product and Engineering to align customer needs with roadmap priorities  Provide structured, high-quality feedback from the field and customers  Influence product direction with real market insights and deal-level intelligence  Collaborate on deal-specific technical validation and feasibility  Ensure clear translation between product capabilities and commercial value  Strengthen cross-functional collaboration across the entire customer lifecycle Matrix, Global GTM & Partner LeadershipOperate effectively within a matrix organization, influencing across teams without direct authority  Align and coordinate with global and regional stakeholders across GTM, Product, Engineering, CX, CSM, and partner functions  Execute within the global GTM and partner framework  Apply global segmentation, messaging, and pricing consistently in the US market  Activate and scale the partner ecosystem to generate pipeline and revenue  Drive partner-led and partner-influenced opportunities  Navigate competing priorities and drive cross-functional alignment  Ensure shared accountability for revenue, delivery, and customer outcomes  Team Leadership (Player-Coach)Lead, coach, and develop a high-performing commercial team  Ensure tight collaboration between Sales, CSMs, Solutions, and other stakeholders  Actively coach on live deals and account strategies  Hold the team accountable to pipeline, revenue, and expansion metrics  Address performance gaps quickly and decisively  Evolve the Machine (Not Build It)Continuously improve and optimise existing sales processes and workflows  Identify and remove friction across the revenue lifecycle  Improve conversion rates, deal velocity, and expansion performance  Strengthen CRM discipline and operational rigor  Focus on incremental improvements that compound over time  What We’re Looking ForProven revenue operator with consistent quota attainment  Strong player-coach experience  Experience working in a matrix organization  Demonstrated success collaborating across CSMs, Solutions, Product, Engineering, and Partner teams  Track record of driving Net Revenue Retention (NRR) through expansion  Willingness and ability to travel frequently and engage face-to-face with customers and prospects  Ability to influence cross-functional teams without direct authority  Experience improving and evolving an existing revenue engine  Strong commercial acumen, execution discipline, and accountability  How You’ll Be MeasuredRevenue vs target  Pipeline quality, coverage, and conversion  Deals personally closed  Forecast accuracy  Partner-influenced revenue  What This Role Is (and Isn’t)This role is:Hands-on and execution-driven  Highly cross-functional and matrix-based  Focused on both new business and expansion (NRR)  Centered on evolving an existing revenue engine  Requires significant travel and in-person customer engagement  This role is not:A purely strategic or advisory role  A siloed sales leadership position  A build-from-scratch mandate  A remote-only, low-touch customer role  Why This RoleOwn and evolve a revenue engine across Sales, Solutions, CX, Product, Engineering, and Partner teams  Direct impact on both top-line growth and Net Revenue Retention  Work in a matrix environment with global reach and influence  High ownership, high visibility, and real-world customer engagement Life at BitmovinFind out more about us on our Careers PageSee what fellow Bitmovers are saying on LinkedInCheck the employee reviews on GlassdoorFor all of our roles, we are willing to discuss flexible working arrangements to support everyone’s unique circumstances.