Information Technology Support Analyst

Posted yesterday

crouse practiceJacksonville (FL)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Junior

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About the role

The Information Technology Support Analyst is a full-time, remote role responsible for providing day-to-day technical support to staff across the organization. This role responds to support tickets, diagnoses hardware, software, and network issues, and implements solutions or escalates as needed. The analyst will install and configure applications, manage user accounts and access permissions, and assist with system updates and routine maintenance tasks. They will document issues, resolutions, and procedures, contributing to a knowledge base and standard operating processes.

Qualifications: Strong technical support and troubleshooting skills, with experience in common operating systems, business applications, and basic networking. Solid foundation in information technology concepts, including user account management, system security basics, and remote support tools. Well-developed analytical skills to identify root causes, evaluate options, and implement effective solutions. Clear, professional communication skills for interacting with diverse users, documenting issues, and explaining technical information in simple terms. Ability to work independently in a remote environment, manage multiple priorities, and meet response time and resolution targets. Relevant education such as an associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.