Senior Manager, Communications
krollSomerville (MA)
Senior Manager, Communications
Posted 8 days ago
krollSomerville (MA)
SENIORITY
Manager
About the role
Overview:
In this role you will steer internal communications to inform, engage, and align colleagues with the firm's strategy and culture. You'll partner with senior leaders and transformation teams to craft clear messages for multiple initiatives, including change management, while ensuring timely, high-quality communications. You will oversee planning, content, and delivery across channels, driving adoption and understanding of key programs. The role blends strategic counsel with hands-on execution in a global, matrixed environment. Compensation / Benefits Healthcare coverage (medical, dental, vision) Generous PTO and holidays, parental/family leave Life and disability insurance Competitive salary and performance-based incentives 401(k) with company matching Region-specific benefits vary
Responsibilities:
- Partner with IFS functions to translate priorities into audience-focused messages
- Develop audience-specific plans and materials translating technical content for employees, managers and leaders
- Maintain an integrated communications calendar, flag dependencies and avoid information overload
- Coordinate with Internal Communications team and CEO office to prioritize overlapping messages
- Manage change initiative communications: articulate case for change, milestones, impacts and required actions
- Create stakeholder maps, audience readiness plans, channels, dependencies and approvals
- Produce leadership messages, emails, intranet content, FAQs, talking points, presentations and manager toolkits
- Advise sponsors and managers on change, collect feedback, and prepare updates and FAQsDraft and edit multi-channel content and determine channels and cadence by audience needs
- Equip leaders to explain changes consistently and gather team feedback
- Apply confidential handling and approvals processes for sensitive communications
- Lead AI-enabled optimization: use approved tools for drafting, editing and segmentation
- Ensure accuracy, bias, confidentiality and brand fit in AI outputs
- Plan, measure and improve communications across reach, understanding, engagement and adoption
- Share templates and best practices to improve team quality and efficiency
- Own quality and timing of communications within workstreams
- Balance audience needs with priorities, timelines and resources
- Apply advanced communications expertise and responsible AI methods
- Innovate in change management to reach diverse legacy businesses
- Be a trusted partner to leaders and anticipate needs
- Promote collaboration and knowledge sharing across regions and functions
- Model accountability, inclusivity and discretion; coach colleagues
- Work independently and collaboratively
- Key requirements5–8 years of experience in internal, corporate or change communications in a complex organization
- Experience supporting transformation or cross-functional programs with multiple stakeholders
- Strong writing, editing and message development skills; ability to simplify technical content for various audiences
- Experience producing leader communications and multi-channel content under tight deadlines
- Practical experience using AI tools to improve research, drafting, audience adaptation and workflow efficiency with strong human review
- Strong planning and project management skills including stakeholder mapping, approvals, risk tracking and prioritization
- Ability to use audience feedback and channel data to assess effectiveness and improve delivery
- Sound judgment and discretion handling sensitive matters for senior stakeholders
- Curiosity about innovative tooling in communications (AI, automation, technology)
- Experience in professional services, financial services or a complex global matrix (preferred)
Bachelor's degree in communications, journalism, marketing or a related field, or equivalent professional experiencestrong writing and storytellingcollaboration across functionsability to translate complex content for varied audiencesAI tools for research, drafting, editing and content variantsaudience segmentation and channel adaptationplanning and project management tooling
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.