Customer Liaison Call each assigned customer on their scheduled day for an order. Maintain a liaison between our customer base, Sales Reps, Route employees and all departments. The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary. Keep open communications with Sales reps, Route employees and all departments. Maintain good customer relations through daily sales calls and follow up. Control service frequency through proper balance of delivery schedule, and products to reduce call-ins. Keep track of customers with coolers and ensure they are buying the required number of cases (per the contract) in order to keep the cooler. Visits accounts as required. Keep route books up to date. Sell new products and current deals to customers. Communicate to customers any payment issues. Performs other job-related duties as assigned. Equivalent of high school diploma or G.E.D certification and 2 years customer service experience or equivalent job duties. Associates degree or some college level coursework. Related training or certification. Experience with confidential files, documents and other information. Experience working in a team environment. Office equipment including, but not limited to, computer, phone, fax machine, copier and calculator. MS Office including Word and Excel. We offer an hourly rate of $17-$19 per hour. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor. If you have a disability and you need an accommodation to apply, please contact us at hiring@hongrp.com.
