Payments-Digital & Design-Business Continuity-Incident & Release Management-Product Manager-Vice Pre

You see resilience as a discipline, not a reaction. If you're passionate about reducing risk before it becomes an incident, building practical governance that enables delivery at scale, and keeping critical client-facing platforms stable, resilient, and continuity-ready, you've found the right team. As the Resilience, Release Governance & Business Continuity Product Manager within Payments Digital & Design, you serve as the bridge between Product, Technology, Operations, Risk, and Executive Leadership. You set the standards and run the forums that drive disciplined production change, continuity planning, and coordinated incident leadership across a complex global environment, partnering across regions and time zones in a follow-the-sun model. You'll drive outcomes through influence and coordination, without direct ownership of the underlying platforms.

Demonstrated communications leadership during service disruption, including drafting executive- and client-grade notifications under time pressure, with exceptional written, presentation and verbal communication skillsExperience strengthening release and change processes, including readiness reviews, approvals and back-out decisions Demonstrated use of automation and/or AI-enabled tooling to remove manual effort and improve speed/quality of decisioning, communications, or reporting. Strong data and analytics capability; experience defining leading indicators and using them to direct focus and decision-making. Strong understanding of risk and controls concepts; ability to operate effectively in governed environments. Proven ability to influence without authority and drive adoption of improved decision processes across engineering, product, and control partners in a highly matrixed organization. Knowledge of electronic banking/payments products and systems. High attention to detail with strong prioritization, organization, and problem-solving skills. Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Preferred qualifications, capabilities, and skillsExperience building or improving dashboards/metrics that provide near real-time insight into stability, change risk, and release quality. Proven track record leading major production incidents end-to-end, including resolution and post-incident prevention. Experience delivering improvements at scale across multiple regions/time zones in a follow-the-sun operating model. Knowledge of payments risk, security, and resiliency practices. Demonstrated success driving process improvement through standardization, simplification, and automation. Demonstrated prior experience working in a highly matrixed, complex organization This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.