Bilingual Support - Automotive Harness Technician

Key Responsibilities: Serve as the primary technical contact for customer concerns involving wire harness quality, engineering, and manufacturing. Troubleshoot electrical and assembly issues using wiring diagrams, harness drawings, bills of materials (BOMs), and engineering specifications. Perform wire harness repairs and rework, including terminal replacement, wire splicing, circuit rerouting, and installation of protective coverings. Ensure all repairs follow approved work instructions and meet customer quality and functional requirements before release. Coordinate containment activities to identify and isolate affected products at customer sites and manufacturing facilities. Document quality issues and communicate findings and action plans to the manufacturing team in Mexico. Lead root cause investigations and corrective actions to prevent recurring problems. Support prototype builds, engineering changes, and new product launches. Collaborate with Engineering, Quality, Manufacturing, Supply Chain, and Program Management teams. Participate in customer meetings and train operators and technicians on proper harness handling, installation, and rework.

Qualifications: Fluency in English and advanced spoken and written Spanish. Two to five years of automotive industry experience, preferably in wire harness manufacturing. Hands-on experience repairing and reworking automotive wire harnesses. Technical background in electrical, mechanical, manufacturing, or a related field. Ability to read and interpret electrical schematics, harness drawings, and engineering documentation. Working knowledge of automotive connectors, terminals, crimping processes, and electrical testing. Strong troubleshooting, documentation, communication, and customer service skills. Willingness to work shifts as needed.