Software Support Analyst I - Remote Frontline Support
mark43Denver (CO)
Software Support Analyst I - Remote Frontline Support
Posted yesterday
mark43Denver (CO)
SENIORITY
Junior
About the role
Mark43 is seeking Software Support Analysts to join our team. You will be on the front lines of our customer support efforts, directly interacting with first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. You will troubleshoot issues, collaborate with cross-functional teams, and assist in testing new features as they are released. A minimum of 2 years in software support is required.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.