Veterinary Customer Service Representative
lakefield veterinary groupMissouri City (TX)
Veterinary Customer Service Representative
Posted 5 days ago
lakefield veterinary groupMissouri City (TX)
SENIORITY
Mid
About the role
Veterinary Customer Service Representative We are seeking an experienced Veterinary Customer Service Representative to join our team. The ideal candidate is compassionate, friendly, and dedicated to providing exceptional customer service to our clients and their pets. The successful candidate will be outgoing, professional, highly organized, and possess excellent attention to detail. They will thrive in a fast-paced environment, communicate effectively with pet owners and veterinary staff, and help ensure a positive experience for every client who walks through our doors.
Qualifications:
- Previous veterinary customer service or veterinary office experience preferred
- Outstanding customer service and communication skills
- Compassionate and empathetic attitude toward pets and their owners
- Friendly, outgoing, and professional demeanor
- Strong organizational skills and attention to detail
- Ability to multitask and work efficiently in a busy environment
Position Summary:
The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
What You'll Do:
- (Essential Functions):Foster a culture built on our values: Respect, Learning, Do the Right Thing, Wow Service, and FunMaintain knowledge of the services the hospital provides and utilize the information to promote the hospital's services and products to existing and prospective customers
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
What We're Looking For: (Essential Qualifications):Education: High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
1+ years experience in retail sales or customer service preferred; 2+ years Experience in a veterinary facility desired Knowledge, Skills and Ability: Ability to provide effective customer service principles Basic knowledge of medical terminology Basic proficiency with a variety of computer programs including Microsoft Office SuiteBasic written, verbal, and active listening communication skills Strong customer relations and interpersonal skills Exercises tact and diplomacy in dealing with sensitive issues and situations Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions Strong organizational and time management skills Effectively and quickly responds to requests in a proactive manner Strong attention to detail and high level of accuracy
Physical Demands:
While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.
About Lakefield:
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values: Our culture is built on five core values that guide how we work and serve:
- Respect
- LearningDo the Right ThingWow Service
- FunIf these resonate with you, you'll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.