Fraud Prevention Representative

PRIMARY RESPONSIBILITIES: Performs fraud review for any orders that are designated for review within our systems. Review of flagged accounts using resources to mitigate risks. Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit. Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping. Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates. Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores. Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders Utilize Menards provided programs, third party software and external websites. Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager. Respond to fraud related issues including emails and telephone calls. Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions. Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead Skills & Requirements POSITIONREQUIREMENTS:Ability to communicate in a professional and articulate manner, both verbally and written Ability to solve difficult problems and come up with effective solutions Ability to plan and organize work in an efficient manner Must be detail oriented Must be willing to work occasional overtime & occasional weekends Must be able to work both independently and on a team Must be able to set priorities and hit strict deadlines Must be proficient with Microsoft Excel, Word, Outlook Must be willing to relocate to Eau Claire, WI Qualifications Don't see a job that meets with your interests? Sign up for a Job Alert to get notified when a job opens near you.