Clerical/Admin - Cleveland

Job TitleDiakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.Job OverviewIn this office position, you will guide deliveries of merchandise and appliances to customers by coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company's vision.Responsibilities and DutiesProvides administrative support for delivery operation.Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.Answers a high volume of calls, screens calls, schedules appointments.Heavy customer service and dispatching.Route monitoring and communicating with delivery teams throughout the day.Determine priorities and multi-tasks.Maintains historical records by tracking and accurately recording information.Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.Skills/RequirementsBilingual with Spanish a plus.Excellent computer skills with experience using Excel and MS Office applications.Data Entry Skills, Thoroughness, Organization, Attention to DetailExcellent written and verbal communication skills.Dependable, with a strong focus on customer service and time management.High school Diploma or GED required.Schedule: This location is open 6 days a week; working 5 days a week 10:30 AM to 7:00 PM. This is an in-office position - no remote or hybrid options available.Hourly Rate: $16-$18/hour, DOE + bonus potential.Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.