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About the role

Runrehearsals is seeking an experienced Enterprise Customer Success Manager who owns the longest-lasting relationships with marquee accounts from onboarding to renewal. You will ensure customers realize value, grow the account with new teams and use cases, and negotiate renewals to keep top brands engaged for years. You'll be the customer's voice inside Rehearsals, partnering with product, predictions, and leadership to deliver outcomes. Based in NYC, travel to accounts when needed.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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