Payments Operations Manager - Automation & SLAs

Posted 2 days ago

brexNew York (NY)

General and Operations Managers Financial Transactions Processing, Reserve, and Clearinghouse Activities

SENIORITY

Senior

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About the role

Brex is seeking a Senior Manager of Account Servicing in New York to own end-to-end servicing for a high-volume portfolio. You will oversee a team of specialists, ensure SLA adherence, and drive automation to reduce manual touchpoints while coordinating with Product, Engineering, Legal, and Compliance. You will shape governance, controls, and reporting, enabling precise balance adjustments, fee changes, and timely settlements with audit-ready processes.

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