Showroom Manager

ROLE & RESPONSIBILITIES: Showroom & Sample OperationsOwn the end-to-end sample lifecycle — intake, check-in, cataloging, and return — using Fashion GPS/Launchmetrics or an equivalent sample-trafficking systemMaintain an impeccably organized, presentation-ready showroom (racks, shelves, archives, displays) that's always ready for client meetings, press appointments, and eventsCoordinate sample pulls and trafficking across multiple client accounts at once, keeping accuracy and accountability at every handoffLead logistics for press days, showroom installations, and seasonal market appointments, partnering closely with the PR/Brand teamsFulfillment & LogisticsOversee all inbound and outbound shipments, both domestic and international, including related customs documentationWork effectively with all major shipping, logistics, and package delivery companies, as well as local and regional courier and messenger companiesDevelop and implement scalable inventory management systems and standard operating procedures as the showroom growsMonitor stock accuracy, resolve discrepancies quickly, and uphold safe, compliant picking and packing practices (OSHA) Identify bottlenecks in fulfillment workflows and partner cross-functionally to streamline themMust be able to stand and walk throughout the day; climb, stoop, kneel, reach, and carry packages/merchandise up to 25–30 lbsTeam LeadershipTrain and manage showroom assistants, interns, and support staffSet and monitor operational goals and KPIs (delivery speed, accuracy, turnaround) and report on performanceBuild a showroom culture that is equal parts employee-centric and client-centricOther duties as assignedQUALIFICATIONS:5–7+ years in showroom, fulfillment, or supply chain management, ideally within a fashion PR agency, showroom, or luxury retail environmentDirect experience with Fashion GPS/Launchmetrics or a comparable sample-management platform strongly preferredProven track record scaling operations and building repeatable systems from the ground upExperience managing high-volume inbound/outbound shipping and multi-client sample traffickingPrior people-management experience, including training and supervising interns/assistantsSharp eye for visual presentation and showroom aestheticsExceptional organization and meticulous attention to detailClear, confident communicator comfortable liaising with clients, media, and cross-functional internal teamsCalm under pressure in a fast-paced, deadline-driven agency environmentFamiliarity with OSHA safety compliance standards a plusNICE TO HAVE:Bachelor's degree in business, fashion merchandising, or a related fieldExperience supporting multiple client brands concurrently, agency-sideWorking knowledge of Microsoft Office/Google Workspace and basic inventory or ERP toolsIN-OFFICE EXPECTATION: 5 days a weekThe Lede Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ABOUT THE LEDE COMPANYThe Lede Company is a full-service strategy, communications and social impact consulting firm, specializing in corporate, entertainment, brand and nonprofit sectors. With dedicated Talent, Music, Strategic Communications, Brand, Content and Social Impact divisions, we work with our clients to advance business and social outcomes through innovative storytelling, media, campaigns and partnerships. Our service offerings draw on our expertise, relationships, and resources, all of which enable us to exceed client expectations and ultimately, deliver results.