Head of Broker Operations
pylonNew York (NY)
About the role
Pylon is seeking a Head of Account Management to own the broker-facing operating layer of its vertically integrated mortgage platform in New York. You will define service standards, build the escalation model, and partner with Processing, Underwriting, Closing, Sales, Product, and Engineering to remove friction.
You will design scalable processes, establish KPIs, and grow a high-agency team capable of handling high loan volumes while delivering exceptional broker experiences.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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