Business Operations Specialist, Contractor Division

Posted 2 days ago

creative peopleSeattle (WA)

Business Operations Specialists, All Other Administrative Management and General Management Consulting Services

SENIORITY

Manager

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About the role

Position Summary: As Creative People continues to scale its contractor business, enterprise partnerships and payroll operations, we need dedicated ownership of the systems, processes, and compliance requirements that support those programs. The Business Operations Specialist will be responsible for the operational infrastructure behind our contractor business - including enterprise/MSP programs, client requirements, compliance frameworks, documentation and process improvement.

Key Responsibilities:

Enterprise Program Management
Own operational oversight of enterprise, MSP, and VMS partnerships
Manage client requirements, compliance obligations, audits, reporting, and policy changes
Ensure operational readiness across onboarding, extensions, offboarding, and contractor management
Identify opportunities to optimize program performance and billing structures
Operational Infrastructure
Create and maintain a centralized source of truth for client requirements, policies, and operational processes
Standardize workflows, documentation, and training materials across the business
Identify opportunities for automation and process improvement
Partner with leadership to improve visibility, accountability, and scalability
Data Management & Intelligence
Drive continuous improvement in data capture, system integration and reporting processes
Own operational data across various platforms, ensuring accuracy, integrity, completeness and consistency
Maintain a centralized, reliable source of truth for key operational information
Develop reporting and actionable insights to support strategic decisions and improve business performance
Business Impact:

This role creates a dedicated owner for some of the most complex and business-critical functions within our contractor division. It allows recruiters to remain focused on recruiting and business development, enables contractor operations to focus on contractor support and administration, and gives leadership confidence that enterprise programs, payroll operations, and compliance requirements are being proactively managed. As enterprise programs continue to evolve, that creates exposure to compliance gaps, missed billing optimization opportunities, inconsistent execution, and operational inefficiencies.

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