Remote IT Support Specialist (User & Desktop)

Posted today

empower aiWashington (DC)

Computer User Support Specialists Computer Facilities Management Services

SENIORITY

Junior

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About the role

Empower AI is seeking a Journeyman Computer User Support Specialist to deliver IT services for GSA DIGIT tasks, handling incidents, requests, and escalations with a focus on VIP support. You will resolve problems related to hardware, software, and network connectivity while documenting actions taken. Remote work is performed under supervision. Qualifications include a high school diploma, 2–7 years' experience, and familiarity with macOS, Windows, and Active Directory.

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.