Customer Service Representative

Posted 2 days ago

accede solutions accedesolutioncomOak Park (IL)

SENIORITY

Junior

About the role

Title: Customer Service Representative

Duration: 12+ Month Contract to Hire Location: Tinley Park, IL Responsibilities:

Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.
Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.
Provide accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
Other duties as assigned.

Qualifications:

High school diploma or equivalent, such as GED, required.
Strong written and oral communication skills
Clear speech and pleasant phone demeanor
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Knowledge of Trapeze Software and Genesys phone system is a plus

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