Response Management Representative

Guided Support SpecialistProvide guided support; capture defined data and support related special assignments over various channels to meet various client program objectives. Interface with various applications including but not limited to: tele-based, client systems, fulfillment/inventory and shipping systems, and data capture into various systems. Adhere to defined instructions with an acute awareness to meet quality and compliance guidelines while maintaining production standards.Responsibilities:Utilize established application scripts supporting inbound or outbound calls/text or email communications.Attend meetings as required.Support Quality control activities as assignedSort and organize mailKey entry of confidential client informationRecognize potential adverse events as well as product complaints and initiate appropriate escalationAccurately capture defined data element while maintaining defined production standardsProduce personalized fulfillment items as defined by client instructionsMaintain workflow processes in support of quality outputPerform clerical duties such as filing, sorting mail, batching, data capture, call center support etc.Ensure a strong commitment to quality and adheres to all ISO documentation related standards.Produce reports as assignedComplies with all safety/privacy and compliance policies and report any issues immediately to a manager.All other duties/ responsibilities as deemed appropriate by management.Skills and abilities:Excellent interpersonal and communication skills. Including both written and verbal communicationAbility to locate, read, understand, and apply appropriate instructions/documentation to deliver defined objectivesFamiliar with standard office applications PC skills including but not limited to: Microsoft Word, Excel, OutlookStrong organization, prioritization, and problem-solving skills.Must demonstrate working proficiency of the English language.Successfully comprehends business materials written in English (job assignments, instructions, etc.).Able to work independentlyQualifications:Education: High School diploma/GED or equivalent experiencePhysical Demands: Moderate lifting to 25 lbs.Experience:Prior Experience: Minimum three months customer services or related public engagement.This description reflects in general terms the type and level(s) of work performed. It is not intended to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.