Guest Experience Director

Posted yesterday

fairmont hotels resortsDallas (TX)

Hotel, Motel, and Resort Desk ClerksHotels (except Casino Hotels) and Motels

SENIORITY

Mid

About the role

Fairmont Dallas in the Arts District is seeking a Front Desk Manager to lead guest services and front desk operations, ensuring smooth check-in/out and outstanding hospitality across shifts.You will maintain knowledge of hotel policies, respond to guest needs, resolve complaints, and collaborate with Sales, Revenue Management, and Housekeeping to maximize guest satisfaction and revenue.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.