Jr Service Contract Manager

Essential Functions: An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Assists in the retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS. Includes regular customer account site visits, meetings and reporting as required by contract. Executes Service Contract work plan including preventative maintenance schedule and maintenance tasking at the direction of Service Contract Manager to fulfill assigned account commitments. Helps manage the execution of all Service Agreement plans for all assigned service customers providing outstanding customer satisfaction and retention. Works with Service Department to plan manpower as required to meet service contract responsibilities. Works closely with sales on coordinating proposals, sales leads and request for proposals. Estimates and proposes new, small work in conjunction with Service Contract Manager to meet immediate customer needs. Contributes to job take-offs, estimating, customer demonstrations and site surveys and audits as directed by Service Contract Manager. Leads Service Agreement renewals on assigned accounts as directed by Service Contract Manager. Leverages organizational skills to assist in the transition of construction jobs to effectively managed service relationships and helps plan and execute new service agreement kick-off meetings. Coordinates with Customer Support Team including dispatching, invoicing, and service work order management and reporting. Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner. Assists in revenue and staffing forecasting activities as directed by Service Contract Manager. Proactively manages service contract relationships with attention to detail, clear and regular communication and a customer-first mentality.