Healthcare Associate (Frontdesk) - San José, CA

Posted today

bay area community healthSan Jose (CA)

Medical Secretaries and Administrative Assistants All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Junior

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About the role

Job Description

Overall Summary: Health Care Associate II (HCA II) will provide customer care to all patients. HCA II will communicate with care teams and patients using telephone, fax, patient portal, Microsoft Teams, videoconferencing and secure email tools. This position also requires competency in electronic health records. HCAs II will focus on customer service, teamwork and quality and timely deliverables. HCAs II often interact with patients and provide services, such as (but not limited to) receiving inbound or making outbound calls, making or changing appointments, checking in and checking out patients, handling payment transactions, verifying insurance, transporting patients, processing medical records and referring patients to specialists

Essential Responsibilities: Under the general direction of Clinical Supervisor, the Health Associate II performs a variety of complex, professional, analytical, services.

Duties include: HCA I responsibilities plus:

Addressing Electronic Health Records (EHR) pool messages within 24-48 hrs., as appropriate
Understand qualifications for county insurance programs and Sliding Fee Program
Familiarity and utilization of de-escalations techniques
Enroll eligible patients into county insurance (e.g. EWC, CDP, FPACT)
Knowledge of all the organization’s services
Registration and check-in process and procedure
Navigate health plan portals to verify insurance eligibility
Work flexible hours which may include some evenings and weekends
Work at any of the organization’s locations, including clinics, mobiles, schools, encampments as assigned
Secondary Responsibilities
Attends workshops, training, and meetings as needed, and as requested.
Performs other duties, as assigned.
Perform special project research and data collection activities as requested; analyze and interpret data, and prepare reports.

Qualifications:

Preferred Education, Experience, and Training
High School Diploma or equivalent
Minimum one year related experience in a customer service setting
Proficient in Microsoft Office products including Excel, Word, and Outlook
Bilingual preferred
Work Conditions

Travel locally to visit other sites; may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality. Physical Demands This position requires: Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds. Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing. Traveling to work sites, including some exposure to outside elements. Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.

Supervises: None

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