Compliance Officer
apollo itsMiami Lakes (FL)
About the role
Compliance Officer
Location: Doral, FL & Tallahassee, FL
Duration: 3+ Months
Job Description:
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statute and compare with complaints to analyze the issue.
- Communicating with the public, so good customer service skills are a must
- Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
Required Skills:
- Communicate verbally and in writing appropriately
- Read and interpret Florida statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project timeline
Skills:
- Ability to speak and understand English
- High school diploma
- Excellent written and oral communication with the public
- Ability to read and interpret Florida State Statutes
- Experience working with the public in a professional work environment
- Experience working with the public and analyzing complaints
- Experience using Versa
- Experience using OnBase system
- Bachelor's Degree
Before you apply
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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