Customer Service Engineer

Posted yesterday

ziegler catShakopee (MN)

Sales Engineers Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers

SENIORITY

Senior

SALARY

$82,300 - $102,900 per year

Apply

About the role

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success.

Responsibilities:

Partners and collaborates with customer to define total requirements
Works directly with the customer's engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution
Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not
Participates in technical sales calls and presentations
Acts as key negotiator on all commercial aspects of assigned accounts
Develops or packages 3D drawing packages of the engine and related components recommended for each customer
Leads field support to OEM customers to assist with the integration of our engine
Completes field audits and testing of installed engine installations in OEM equipment
Manages customer engine inventory, forecasts and engine orders
Documents the engine and component specifications required by individual customers
Monitors and manages Accounts Payable and Receivable to ensure they are current

Qualifications:

Bachelor's Degree required 4+ years of Engineering experience requiredStrong electrical engineering knowledge and mechanical aptitude required
Electrical Power, Electrician, Generator or Reciprocating Engine experience strongly preferred
Acceptable driving record and valid driver's license requiredStrong customer service and communication skills
Strong PC knowledge with MS Office experience
Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

Travel: Up to 25% travel

Minimum Physical Requirements: Standing, walking, using hands, talking, hearing Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLERFounded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is$82,300.00 to $102,900.00 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance15 days of PTO your first year, accrual starts day 19 paid holidays 401(k) plan with company contribution and matchHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAPPaid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.