Global Tier I Support Manager - SaaS CX Leader
maxioSt Albans (VT)
About the role
A leading software company is looking for a Manager of Tier I Support to oversee their global support team. This role involves improving customer satisfaction metrics, managing daily operations, and fostering a culture of accountability. The ideal candidate will have 2+ years of experience in a SaaS environment and exceptional communication skills. Competitive benefits including health insurance and open PTO are offered.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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