Assistant Manager/Key Holder
joseph jacob jewelersAlbany (NY)
About the role
Assistant Managers/Key Holders We are looking for a competitive Assistant Managers/Key Holders to help customers identify and purchase products they desire. Management duties to include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company's growth and revenue through sales maximization.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers' needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies' policies and procedures
- Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
- Operate point of sale (POS) and take payment or obtain credit authorization
- Provide estimates for jewelry and watch repairs
- Perform business opening and closing procedures as outlined in Policy and Procedures Guide
- Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
- Complete case counts
- Maintain safety and security of location by following all Loss Prevention and Security policies and procedures
- Maintain flexibility to work any shift, including weekends, holidays, and overtime
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Skills: 3+ years of jewelry sales experience
Proven working experience in retail sales Basic understanding of sales principles and customer service practices Proficiency in English Track record of over-achieving sales quota Solid communication and interpersonal skills Customer service focus Friendly, helpful, confident, and engaging personality Basic administration skills High school degree Commitment to excellence, with a passion for jewelry with a desire to succeed. Compensation is based on experience.
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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