Customer Service Representative (Logistic)

Customer Service Representative Bennett Heat Treating & Brazing Co., Inc. is seeking a dependable, organized, and detail-oriented Customer Service Representative to serve as a primary point of contact for customers and support daily order, shipping, warehouse, and billing processes. The position's main responsibility is answering incoming customer calls, with typical volume ranging from approximately 20 to 50 calls per day. Most inquiries concern order status. The Customer Service Representative must collect the correct information, research the order in the Visual Shop ERP system, coordinate with the warehouse when necessary, and communicate a verified update to the customer. The employee will also prepare daily UPS labels, schedule common-carrier pickups, generate shipping tickets and certifications, attach purchase orders, and verify that completed orders contain the documentation needed for shipping and billing. This position operates in a highly manual and process-driven industrial environment. The ideal candidate is comfortable working with traditional procedures, paper documentation, computer systems, frequent customer communication, and cross-functional coordination.$20 - $25 an hour