Logistics Account Manager
hanline groupWesterville (OH)
About the role
Logistics Account Manager The Logistics Account Manager owns the day-to-day experience of our customers and plays a critical role in retention and expansion. This role ensures consistent execution, creates proactive visibility, and identifies opportunities to grow within existing partnerships. Success in this role means delivering an experience that makes customers want to stay and do more with us.
Key responsibilities include:
- Own and execute the day-to-day customer experience across a defined portfolio
- Create proactive communication and visibility before it is asked for
- Identify and act on opportunities to expand within existing accounts
- Partner with Sales and Operations to ensure alignment between what is sold and how it is delivered
- Monitor account health, trends, and risks, and take action early
- Resolve issues with urgency and accountability
- Maintain accurate CRM updates and contribute to forecasting
- Identify patterns and opportunities for continuous improvement
Qualifications include:
- Bachelor's degree or equivalent experience 13 years in customer-facing or account support roles
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- High accountability and ownership mindset
Benefits include:
- 401(k) or Roth IRA with fully vested 4% match
- Health, Dental, & Vision insurance
- Flexible schedule
- Paid time off
- Floating holidays
- Competitive environment
- Growth opportunity
- Voluntary life insurance, short & long term disability, etc.
- Company paid life insurance policy
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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