Patient Support Team Lead - Pharmacy Call Center
s27aEastern (KY)
Patient Support Team Lead - Pharmacy Call Center
Posted 3 days ago
s27aEastern (KY)
SENIORITY
Mid
About the role
The Team Lead, Patient Support at S27a will oversee daily operations of the call center, monitor performance, and guide staff to meet service level goals. Responsibilities include training, handling escalations, scheduling, time reporting, and maintaining documentation while adhering to HIPAA and quality standards. This role offers comprehensive benefits and opportunities in a fast-paced healthcare setting in Kentucky.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.