Enterprise Client Success Manager

Posted 2 days ago

virtual vocationsDenver (CO)

Insurance Sales AgentsInsurance Agencies and Brokerages

SENIORITY

Senior

About the role

Owning the success of strategic enterprise customers, the remote Enterprise Client Success Manager will build executive partnerships, drive measurable business outcomes, and lead onboarding and value realization strategies while leveraging AI to enhance customer engagement. Key responsibilities Manage the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures Develop and execute strategic Success Plans aligned with customer objectives and business goals Lead executive Quarterly Business Reviews (QBRs) to connect product adoption with measurable business impact and ROI Required qualifications 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment Proven ability to manage complex enterprise customers and influence C-level decision makers Experience with Customer Success platforms and CRM systems like Gainsight or Salesforce Fluency in AI technologies for customer health analysis and strategic planning Strong analytical skills with the ability to translate data into executive-level recommendations

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.