Customer Care I
wc bradleyScottsdale (AZ)
About the role
Customer Care ICustomer Care Experts help troubleshoot and resolve our customers' issues to get them back to grilling for their friends and family! Each issue is different, and we are looking for you to personalize your approach to assist each customer's unique issue. You will be challenged to quickly think and respond to customers who may have a variety of questions and circumstances. Applicants must be comfortable speaking on the phone for long periods of time and be able to communicate in a professional manner through e-mail and any other written means, as needed. We are looking for applicants with a great attitude and that are looking to create a World Class customer experience!
Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer concerns
- Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
- Processing orders using our tools
- Communicating and coordinating with colleagues daily
- Providing feedback on the efficiency of the Customer Care process to help drive improvement
- Ensuring customer satisfaction and providing professional customer support each day
- Qualification Requirements
Minimum Education: High school diploma
Minimum Experience: Basic knowledge of pellets grills preferred, but not required
Knowledge, Skills and Abilities:
- High school diploma
- Ability to stay cool under pressure
- Comfortable using computers and multitasking
- Experience delighting customers on the phone
- Flexibility to work any shift
Physical Requirements:
Represents the appropriate physical requirements of the job in the course of the work.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this