Description:
The Server EL/IL provides meal service to Enriched Living and Inspired Living residents with dignity, patience, accuracy and hospitality while supporting documented preferences, dietary needs and a clean, safe dining environment.
RESPONSIBILITIES:
Prepare dining room and service areas before meals, including table settings, beverages, supplies, menus and sanitation needs.- Greet residents warmly and provide respectful, patient and individualized service.- Follow documented resident preferences, allergies, diet textures, adaptive needs and service instructions as communicated by leadership.- Serve meals accurately and timely while monitoring presentation, temperature, quality and resident satisfaction.- Communicate clearly with culinary, Wellness and dining leadership regarding resident requests, concerns or changes in dining behavior.- Assist residents as appropriate and within role expectations, maintaining dignity, privacy and professional boundaries.- Clear, reset and clean tables, service stations and dining areas according to sanitation standards.- Follow handwashing, food safety, allergen awareness, infection control, resident rights and confidentiality requirements at all times.- Use TOAST or applicable resident dining systems accurately when assigned.- Attend pre-shifts, trainings, in-services and meetings as assigned.- Support special events, family meals, holiday dining and resident programming as needed.
Requirements
QUALIFICATIONS:
Must be at least 18 years of age unless otherwise permitted by law and company policy.- Previous serving, hospitality or senior living experience preferred.- Ability to read, write, speak and understand English effectively.- Patience, compassion and positive attitude toward older adults and residents with cognitive or physical needs.- Food Handler certification preferred or required by local regulation.- Ability to follow directions, communicate concerns and work effectively as part of a team.- Ability to work flexible schedules including days, evenings, weekends and holidays.
COMPETENCIES:
Building Trust- Collaboration- Communication- Delivering Results- Problem Solving- Taking Initiative- Service to Others / Customer Focus- Personal AccountabilityPHYSICAL DEMANDS/REQUIREMENTS- Must be able to walk, sit, stand, reach, bend and stoop frequently.- Must be able to lift, carry, push and pull up to 50 lbs. as business needs require.- Must be able to work flexible schedules, including days, evenings, weekends and holidays as business needs dictate. PI6400f9584a