Urban Outfitters Key Holder
$18.00 /Hr
Apply (opens in a new tab)Urban Outfitters Key Holder
Posted yesterday
SENIORITY
Mid
SALARY
$18.00 /Hr
About the role
- Brand Experience
- Acts as a brand representative reflective of company values
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
- Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
- Leadership + Team Management
- Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
- Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
- Visual + Business Operations
- Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
- Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Communication + Relationships
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
- Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
