Technical Support

Posted today

vsoft consulting groupLouisville (KY)

Computer User Support Specialists Other Scientific and Technical Consulting Services

SENIORITY

Mid

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About the role

Technical Support Primary Location: Remote opportunity (Only EST & CST hours)V-Soft Consulting is currently hiring a Technical Support for our premier client Remote opportunity (Only EST & CST hours).Education and Experience »Languages: Spanish

Knowledge and Skills:

Laptop or PC in good working condition, good internet, 2 monitors required, must be able to support Windows 10 and be able to download software. No Mac.
Provides assistance to customers during all phases of the inventory process.
Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
Prepares and enters required client information/requests into departments database to document customer interaction and resolution.
Works under close supervision to answer questions regarding company products and services.
Directs callers to appropriate resourcesWHAT YOU’LL DO:Job Responsibilities:
Escalates complex questions to more senior representatives QualificationsHS Diploma and College background required.
Light IT background preferred.
Prior customer service experiences a must.
Excellent communications skills.
Computer literate; exposure to Windows environment.

Interested? Qualified candidates should send their resumes to akagitapu@vsoftconsulting.comV-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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