Accounts Receivable Collection Specialist I

Posted 8 days ago

arthrexFort Myers (FL)

Bill and Account Collectors Collection Agencies

SENIORITY

Senior

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About the role

Accounts Receivable Collection Specialist IArthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking an Accounts Receivable Collections Specialist I to manage an assigned accounts receivable portfolio to meet established collection goals while supporting aggressive sales growth. If you are interested in working, learning, and professionally advancing in a fast-growing global organization with great resources and opportunities, then apply to join our talented team and support us in Helping Surgeons Treat Their Patients Better.

Essential Duties and Responsibilities:

Manage the customer facing relationships for assigned customer portfolio
Professionally negotiate payment agreements within assigned authority for past due customers to align with our mission, strategic objectives and quantifiable goals
Review blocked order queue throughout the day to make ship/hold decisions and related action items on managed accounts
Actively collect on past due balances by prioritizing efforts to meet collection and other KPI targets
Document attempts, contacts and agreements made by phone and email regarding delinquent balances
Coordinate the resolution of disputes and inquiries with internal departments
Develop and foster client relationships, both internal and external, by establishing connections with key personnel to effectively address collection issues
Perform ad-hoc requests and analysis for internal customers, including Finance Leadership
Travel as required by department needs
Domestic AR Business Collection Specialist:
Manage and resolve customer billing, payment, service and delivery disputes by partnering with agencies, internal sales, A/R resolutions sales tax, customer service, loaners and repairs teams
Manage and maintain assigned portfolio requiring collaboration and communication with customers, agency owners, regional directors and various internal departments
Research and evaluate data to make informed decisions, solve collection problems and maintain a strong business relationship with our agencies

Additional Duties & Responsibilities:

Frequent use and general knowledge of accounts receivable, customer service and credit & collection policies and procedures.
Gain experience in multi-tasking and prioritizing work
Ability to develop solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance as needed

Education/Experience: High school diploma and 2+ years of relevant experience required Or Equivalent Associate's Degree in Accounting, Business or Finance/Economics Specialized Skills:

Intermediate Microsoft Office skills
Basic knowledge of SAP ERP system or equivalent to perform most job functions
Problem solving and analytical skills with high attention to detail

Arthrex Benefits:

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement PlanAnnual Bonus
Wellness Incentive Program
Free Onsite Medical Clinics
Free Onsite Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental LeavePaid Time Off Volunteer PTOEmployee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

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