Client Relationship Manager

Client Relationship ManagerClient ownership. Strategic impact. Trusted partnerships. If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.Sewell, New Jersey / Naples, FloridaNEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards. We believe strong client relationships are built through accountability, communication, and teamwork.You'll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.Build and maintain strong client relationships to retain and grow businessManage a dedicated portfolio of client accountsLead client meetings and support Quarterly Business Reviews (QBRs)Handle escalations and coordinate resolution with Operations and ISP partnersOversee work order activity, service performance, and SLAsReview financial reporting, monitor margins, and address billing or proposal issuesCollaborate with Sales on growth opportunities and maintain CRM activityMentor and support Client Relationship Specialists and AssociatesEnsure KPIs, productivity goals, and client expectations are consistently metRelationship-focused professionals comfortable working with corporate clients. Strong communicators who can address service, pricing, and performance questions. Organized, strategic thinkers who manage multiple priorities effectively. Team-oriented leaders who enjoy mentoring and collaboration.High school diploma or GED3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)Strong understanding of client service, financial metrics, and KPIsComfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)Ability to travel up to 10% as neededCompetitive starting salary at $60k based on experience. Eligibility for Company Incentive Program. PTO package including Holiday, vacation, personal and sick time. Medical plans with employer contribution. 401(k) with company match. Employer-paid life insurance ($15,000). Employee Assistance Program (EAP) with insurance plan. Optional Dental, Vision, Pet Insurance, Legal & Identity Protection. Company-sponsored engagement and philanthropic events.Innovation: Driving results through technology and operational excellenceHelping: Supporting clients, communities, service providers, and employeesTogether: Building trusted partnerships through teamwork and respectEqual Opportunity Employer NEST is proud to be an Equal Opportunity and Equal Pay Employer.