Customer Service Representative (Work From Home)
spade recruitingPhoenix (AZ)
Customer Service Representative (Work From Home)
Posted 10 days ago
spade recruitingPhoenix (AZ)
SENIORITY
Junior
About the role
About the Opportunity:
We are adding new members to our remote team to help individuals and families who have already requested information about available benefit programs. This role is built around communication, organization, and follow-through. You will help people understand the process, answer general questions, schedule virtual appointments, and make sure each person receives a professional and helpful experience from start to finish. No previous industry experience is required. Training and support are provided. What the Role Looks Like Each day, you will be working with clients from home using phone, email, video, and online systems. Your focus is to make the process simple, clear, and organized for the people you are assisting. You may help confirm appointments, update client details, send reminders, answer basic questions, and guide individuals through online forms or next steps.
Main Duties:
Communicate with clients who requested information Schedule and confirm virtual meetings Answer general questions in a professional way Help clients understand the next steps Assist with basic online forms and documentation Keep client information accurate and organized Follow up with clients by phone, email, or video Use online tools to manage daily activity Take part in remote training and team development What You Can Expect Work-from-home position Flexible schedule options Full training provided No cold calling Weekly pay structure Ongoing support and mentorship Growth opportunities Positive team environment Long-term career potential Who This Fits Best This position is a good fit for someone who is friendly, reliable, organized, and comfortable speaking with people. You should be able to work independently, use basic computer tools, and communicate clearly in a remote environment. Previous experience working with people is helpful, but not required.
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