Laser Field Service Engineer

About the Role: The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Responsibilities: Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)Optimize work order organization, safe tool use and customer data reporting. Demonstrate understanding of expense reimbursement documentation and customer service evaluations Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements. Participate and prepare company held trainings regarding technical process, company regulation and technician job duties. Conduct customer visits monthly for routine service maintenance while promoting related value add-on services. Provide one-to-one training and guidance for new hired service team members.

Qualifications: Two years of working experience in related industry (Fiber Laser experience highly preferred)Technical know-how: installation, debugging and maintenance on 6KW+ equipment Comprehension of circuit diagrams Familiar with CAD or SOLIDWORKS design software Familiar with mechanical principles Detail & deadline-oriented; well organized Excellent verbal and written communication skills Good interpersonal skills; ability to interact with staff across matrix partners Must hold a valid US Driver’s License Job level and pay is dependent on experience. Pay ranges and level progressions: Service Technician ($32-36 hourly)Service Engineer ($36-45 hourly)Senior Service Engineer ($45-55 hourly)HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.