IT Support Assistant
meineke 1832Noblesville (IN)
$30,000/year
Apply (opens in a new tab)IT Support Assistant
Posted 2 days ago
meineke 1832Noblesville (IN)
SENIORITY
Entry
SALARY
$30,000/year
About the role
Job Description
Benefits:
- 401(k)401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Operations Assistant -- IT & AdminMulti-Location Retail | Entry Level
Company: Solvix Auto (dba Meineke Car Care)
Location: Noblesville, IN
Type: Full-Time Reports To: IT Systems Administrator
About the Role:
Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level Operations Assistant to join our small but growing operations and IT team. This is a great opportunity for someone who's organized, detail-oriented, and comfortable balancing both technical support and administrative work -- whether fresh out of school, self-taught, or coming from a customer service or operations background. You'll split your time between technical support and office operations work. On the tech side, you'll handle day-to-day IT requests from our store network: phones, internet connectivity, printer troubleshooting, and hardware support. On the admin side, you'll manage tasks like billing and service trackers, process PTO requests, coordinate with vendors, and keep office systems running smoothly. This role is ideal for someone who's organized, reliable, comfortable with both phone support and office systems, and ready to wear multiple hats in a small team.
What You'll Do:
- Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting
- Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues
- Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff
- Document recurring issues and maintain clear records of support requests and resolutions
- Escalate more complex technical issues to the IT Systems Administrator as needed
- Occasionally travel to nearby store locations for in-person support or equipment delivery/setup
- Help maintain accurate device and equipment inventory across all locations
- Manage billing and service trackers, including Lyft billing reconciliation and vendor charge reconciliation
- Process and manage PTO requests, coordinate time-off approvals, and maintain scheduling calendars
What We're Looking For:
- A genuine interest in IT/tech support and a willingness to learn
- Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person
- Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues
- Reliable, organized, and able to manage multiple requests at once without getting overwhelmed
- A valid driver's license (occasional local travel required)
- Nice to have, not required:
- Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)
- Familiarity with ticketing systems, remote support tools, or basic networking concepts
No prior professional IT experience required, we're looking for the right attitude and aptitude as much as a resume.
Compensation
Starting salary: $30,000/year (commensurate with experience)
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.