Customer Activation Manager | Commercial

RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Participate in hiring decisions, including interviewing, selection, and onboarding of new team members. Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows. What You Need Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization Exceptional project management and time management skills Excellent verbal and written communication skills Desire to learn the product inside out and understand why Ramp was built the way it was, and know how to communicate this effectively Proven track record of exceeding quota and/or outperforming key target metrics Ability to anticipate customers' needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment

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